It is said that “each head is a small world”, this is because each person filters reality through their life experiences, values and beliefs, projecting their own experiences into situations and relationships. This can make it difficult to communicate effectively with others and find a meeting point that satisfies the interlocutors involved.

In the modern world, daily interactions are multiple and having communication skills is essential if you want to achieve greater personal and professional results. Mediation, conflict management and communication skills for managing complex situations are essential for living in harmony in different life contexts.

Nowadays there are many ways to acquire these skills: you can attend classroom courses, follow webinair or carry out personalized coaching courses for the development of soft skills. There are also many books dealing with these topics, one of them, a must-read, is Dale Carnegie’s best-seller ” How to Win Friends and Influence People ” which sets out three fundamental guiding principles for effective communication that we present below.

Effective communication has always been a required skill in every sphere of life. Whether it is in the workplace, as a couple or family, it is well known that those who know how to communicate effectively achieve greater results and satisfaction in life.

We are now struggling with a society that is drastically changing the way we communicate and relate, we have gone from classrooms and meeting rooms to interact through a screen.

But how to communicate effectively in the digital era? Developing communication and relational skills, the so-called Soft Skills, has now become a requirement!

What changes from offline to online in the relationship?

Conversing through a screen, you lose all those non-verbal signals and clues that the body expresses and communicates when it moves in the environment and when it interacts with others. We are talking about 93% of our communication.

The screen only highlights the face of our interlocutor, and in this way we lose important details. In fact, there are people who tap their foot under the chair from nervousness, or tap their fingers, or even touch their hands or parts of the body repeatedly; these are the information of the communication that in a conversation mediated by a monitor we can no longer identify.

The need to understand facial gestures that indicate nervousness or tension is fundamental, especially in the context of professional relationships and in negotiation.

Let’s take some examples of important signals that the face can give us in case of stress or tension:

• Eyes blink more frequently
• Lips are pressed together
• Lips have a slight trembling
• The chin is stiff

The gaze also plays an important role, we can understand when a person is present, in relationship, or when he is distracted, doubtful or nervous:

• The gaze is lost in the void, the person does not look into the eyes but the screen as a whole. It means that he is in his thoughts and little attentive to the content exposed by the interlocutor.
• The doubtful look is identified by the curled forehead and narrow eyes like those of Clint Eastwood.
• The tension is evident from the smiling mouth, while the eyes remain still.

Nowadays, relational empowerment is indispensable for anyone who wants to grow in the world of work, as well as have solid social and family relationships, and to live harmoniously with other human beings.

Relationships between parents and children are not always easy and can sometimes become complicated and heavy-going to the point when conflicts arise, which, if they become commonplace, create imbalances in the family nucleus and even in the couple.

All human beings have their own way of functioning, their own system of values, their own beliefs and their own needs. It is sometimes clearly productive for a parent to adopt an authoritative attitude in order to help their children find themselves and become independent. However, it can also be counterproductive in that it can lead to children becoming rebellious, distancing themselves and closing themselves off.

Creating balance and serenity in relationships does not happen naturally. Relational empowerment is something that is learned, cultivated and nourished. A fundamental aspect for living in well-being with others is undoubtedly knowing how to listen without falling into the trap of judging, so as to avoid disagreements and futile misunderstandings, as well as knowing how to use effective, clear and simple communication.

Relationships between parents and children are the most precious relationships that a human being can cultivate. When parents and children live by sharing and trusting each other, as well as in emotional well-being and in freedom of expression, all other social relationships benefit from this, for they are based on strong and healthy relational foundations.

If you are a parent and have difficulty creating a trusting relationship with your child, if you struggle to cultivate harmony in communication or if you believe you can make a qualitative leap in the way you build your relationships, contact us for evaluate a Coaching course on Relational Empowerment developed directly by us of Quantasia SA in Lugano. We will give you strategies to improve and communicate effectively, even in front of complex and hostile situations, thanks to the principles of cybernetic science and neuro-communication.

Communication is the means by which we express and share our thoughts with other human beings, to expand and exchange our knowledge and to create relationships that allow us to reach our goals, as nobody can succeed in life without the help of others.

Communication begins by warmly welcoming our interlocutors in our mind, it begins by giving good intentions and seeking understanding. But this is not always so simple! With some people it’s easier to communicate and feel reassured when we interact with them, while with others we struggle to pass our point of view and feel at ease in the relationship.

Communication is a complex art that is not simply limited to the sending of messages, but needs awareness of the relational process. When it comes to effective communication, every cognitive process involved in the act of communicating is taken into consideration, including listening, perception, inner dialogue, verbal communication and non-verbal communication, that together arise behaviors. But most of all, if we want to understand communication, we must understand it from a neurological point of view, this discipline is the neuro-communication.

Neuro-communication because cognitive processes activate our nervous system and therefore biology, emotions and body chemistry. The fundamental assumption is that the mind is a neurobiological-relational organ and that the way we perceive and communicate activates our brain, that changes through the relationships we experience in our lifetime. If we want to be performing we must communicate effectively and to do this we must know how we function, understand what is happening inside us and in our interlocutor, only in this way we could develop a conscious communication that takes care of the relationship.

Making us understood is our responsibility, so the answers we get from our interlocutors are the result of the communication that we have put in place. But the answers we get are the result of how our information has created physiological reactions in the person in front of us.

An interaction is considered “successful” when all the people involved feel comfortable in the relational process.

Knowing how to communicate effectively is not just in the way sentences are built, but being aware of what is happening inside our partner and taking care of the relationship.

Quantasia SA in Lugano is specialized in the neuro-communication processes, spread through their services of corporate coaching and individual coaching.

Many people believe that we should manifest love through romance: flowers, candlelit dinners, sunset walks, poems, dances and diamond rings.

This is the romance that generally manifests itself spontaneously in the phase of falling in love. But when the relationship is consolidated, usually the memories and the wounds of childhood begin to emerge and to interfere in the daily success of the couple’s life, reducing romance and leaving space for conflict. But conflicts are not the only way to conduct a couple: in fact, if the couple puts value in the relationship-building process, then it can embark on a marvelous path oriented to the exploration of oneself and of the other half and to the activation of one’s own resources for the resolution of disagreements. Romance then becomes the means of expressing love for the other.

To experience this, it is essential that when conflicts arise, both are aware that the “problem” does not lie in the partner but is within itself, since it is within us that negative emotions and thoughts arise and create conflicting behaviors. Relationships, especially the intimate ones, activate our memories and bring deep wounds to the surface, amplifying them.

It is true that often, at the moment of the conflict, we believe that the problem lies in the other. But our perception it arose from an infinite amount of information that comes from within us, deriving from our experience.

In the moment of confrontation these are activated and expressed while the other does the same thing: he fights with his own contradictions, resistances and wounds.

If we understand this passage well, we understand that every human being uses his environment to amplify what exists within him, to express his inner world to the outside. The more the inner world is made up of contradictions and negative emotions, the more this personality will be expressed in the environment, damaging relationships, well-being and the manifestation of one’s goals.

Sometimes an external support is needed to accompany the couple through a path of awareness in order to stimulate dialogue and emotional expression, to transform possible wounds into resources and learn to share the deepest emotions to co-create with the partner a winning relationship.

In order to let a love story concretely evolve and experience the emotions of love in all its forms and colors, we must prioritize work on ourselves to create an inner world that is more functional for us and for the partner, which can help express consciously our love for each other.

Inner work allows us to transform pain into love and ignorance into knowledge acquiring the necessary awareness to change our behaviors which are the expression of the qualitative and quantitative association of our thoughts and emotions.

Taking care of oneself and of the relationship is an act of profound romance: it means deepening the love story with oneself, exploring oneself and meeting oneself to learn to give and to receive with authenticity. Romance, then, becomes the mean to express love towards the other person.